Contacting Us
Here you will find information on how to contact a billing or claim representative, why you may not have received a response to your email from Commerce, and our general address information.


General Contact Information:
CommerceCares Questions
      We are available for questions regarding your online CommerceCares Account Monday-Friday, 8:00 a.m. – 8:45 p.m., EST at 1-800-298-9483.
Billing Information:
      Billing questions can be directed to our Customer Service Department by calling:
          1-800-922-8276 ext. 14300.
          Monday-Friday, 8:00 a.m. – 6:00 p.m.
      To mail billing related information use this address:
          The Commerce Insurance Company
          11 Gore Road
          Webster, MA 01570
      To fax billing related information, use our Billing fax number:
          1-800-228-1907
      If possible, please provide your policy number on all inquiries.

      Please Note: Beginning June 3, 2010, we will assess a pay by phone fee when a policyholder contacts our Customer Service Department and makes a payment by phone.
Claims Information
      Claims can be reported 24 hours a day/365 days a year by calling:
          1-800-221-1605
      To mail claims related information use this address:
          The Commerce Insurance Company
          11 Gore Road
          Webster, MA 01570
      To fax claims related information, use our Claims fax number:
          1-508-949-5930
      If possible, please provide your claim number on all inquiries.

How do I send an email to a Billing or Claim Representative?
You may send an email to your Billing Representative by clicking on the link in the Billing Information section of the Billing Summary screen or by clicking on the link located in the box at the top right corner of the Billing Detail screen. You may email your Claim Representative by clicking on the link located within the Detailed Information section on the Claim Information screen.

I did not receive an email from Commerce when I requested a temporary password.
If you do not receive an email response from your request for a temporary password, please check your browser settings and the spam filtering programs that are offered by your email provider. You may need to enable Commerce as a sender so that our correspondence to you is not directed to your junk or bulk mail folder.

What is the mailing address for Commerce Insurance?
The Commerce Insurance Company
11 Gore Road
Webster, MA 01570